Have you ever tried returning a product you purchased, but was not allowed to? Were you turned away by the store’s customer service on grounds that the store practiced a “no return or refund” policy? The law generally permits such “no return or refund” policies to exist. However, such policies are only valid in law…

We’ve all seen the signs when we walk into shops selling breakable items, some larger than others, some more creatively worded than others, all essentially meaning to say the same thing – if you accidentally break an item, you will have to pay for it! What happens if a customer refuses to pay for the…

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